Terms & Conditions

GENERAL TERMS AND CONDITIONS FOR E-SHOPS

These General Terms and Conditions ("Terms") govern the rights and obligations of You, as the buyer, and Us as the seller, or trader, within contractual relationships concluded through distance communication, specifically through the E-shop on the website www.saganshop.sk.

All information regarding the processing of Your personal data is contained in the personal data processing policy, which can be found here: GDPR.

As you certainly know, we communicate primarily at a distance. Therefore, it also applies to our Agreement that means of distance communication are used, which allow us to agree together without the simultaneous physical presence of Us and You.

If any part of the Terms contradicts what we have jointly approved within the process of Your Order on Our E-shop, this specific agreement will take precedence over these Terms.

SOME DEFINITIONS

Digital performance is everything you can buy on the E-shop by concluding a Contract for the provision of digital performance and simultaneously consists of data created and delivered in digital form or a digital service that allows you to create, process, store data in digital form or access such data.

Price is the financial amount you will pay for the Goods;

Shipping Price is the financial amount you will pay for the delivery of the Goods, including the price for its packaging, transport, postage or other fees;

Total Price is the sum of the Price and the Shipping Price, any other costs and fees, if these could not be determined in advance;

VAT is the value-added tax according to applicable legal regulations;

E-shop is the online store operated by Us at the address Svätoplukova 1 010 01 Žilina, where the purchase of Goods will take place;

Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;

We are the company SP resort, s. r. o., with its registered office at Svätoplukova 1 010 01 Žilina, IČO: 47555840, registered in the Commercial Register maintained by the District Court Žilina, Section Sro, Entry No. 60920/L, e-mail info@saganshop.sk, phone number +421 902 536 158, referred to by legal regulations as the seller and/or trader; For the avoidance of doubt, we are not online market operators, and therefore we are not persons who operate and provide an online market to Consumers, even through a third party, and therefore special information obligations under § 16 and § 17 of the Consumer Protection Act do not apply to us.

Order is Your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;

Entrepreneur is a person registered in the Commercial Register, doing business on the basis of a trade license, doing business on the basis of other than a trade license according to special regulations or a person who performs agricultural production and is registered in the evidence according to a special regulation.

Consumer is a natural person who, when concluding and performing a consumer contract, does not act within the scope of their business activity or other entrepreneurial activity.

Consumer Purchase Agreement is a purchase agreement concluded between a trader as a seller and a Consumer as a buyer, if the subject of the purchase is any movable item, including an item with digital elements, water, gas or electricity sold in a limited volume or in a specified quantity, even if the item is yet to be manufactured or produced, including according to the specifications of the Consumer as a buyer.

Goods are everything you can buy on the E-shop, including movable Goods containing Digital content or Digital services;

User Account is an account established based on the data provided by You, which allows for the storage of entered data and the history of ordered Goods and concluded contracts or accessing and using Digital content delivered under the Contract for the provision of digital performance;

You are the person shopping on Our E-shop, referred to by legal regulations as the buyer. If you state your identification number (IČO) in the order, you acknowledge that the provisions of these Terms specifically intended for Entrepreneurs will apply to You as well as conditions mutually agreed between us, while you still have, within the limits of relevant legal regulations, the right to full protection against unfair and aggressive commercial practices and against misleading conduct and misleading omission of action;

Agreement is a purchase agreement agreed on the basis of a properly filled-in Order sent through the Eshop, and is closed at the moment when you receive an Order confirmation from Us. An Agreement is also a contract for the purchase of an item with digital elements and a contract for the provision of digital performance. In the event that these Terms refer in their individual parts or individual points specifically to a contract for the purchase of an item with digital elements or to a contract for the provision of digital performance, such specific regulation applies only to the Goods and/or Digital performance provided on the basis of the given contract type.

Distance Contract is a contract between a trader and a Consumer agreed and concluded exclusively through one or more means of distance communication without the simultaneous physical presence of the trader and the Consumer, in particular by using an online interface, electronic mail, telephone, fax, addressed letter or offer catalog (“Agreement“).

Civil Code is the Slovak Act No. 40/1964 Coll. as amended.

Consumer Protection Act is the Slovak Act No. 108/2024 Coll. on consumer protection and on amendments and supplements to certain acts.

GENERAL PROVISIONS AND INSTRUCTION

The purchase of Goods is only possible through the web interface of the E-shop.

When purchasing Goods, it is Your duty to provide Us with all information correctly, completely and truthfully. Information that you have provided to Us when ordering Goods will therefore be considered correct, complete and truthful.

CONCLUSION OF THE AGREEMENT

The Agreement with Us can only be concluded in the Slovak language.

The Agreement is concluded at a distance through the E-shop, with the costs of using communication means that you use when concluding the Distance Agreement being borne by You. These costs do not increase the Total Price of the Goods, nor do they differ in any way from the basic rate you pay for the use of these means (especially for internet access), therefore you should not expect any further costs charged by Us beyond the Total Price. By sending the Order, you agree to the use of distance communication means.

In order for us to conclude the Agreement, it is necessary for you to create an Order proposal on the E-shop. This proposal must contain the following data:

Information about the purchased Goods (on the E-shop you mark the Goods you are interested in purchasing with the "Add to cart" button);

Information about the Price, Shipping Price, VAT, method of payment of the Total Price and the required method of delivery of the Goods; this information will be entered during the creation of the Order proposal within the user interface of the E-shop, while information about the Price, Shipping Price, VAT and Total Price will be automatically provided by Us in the Order proposal based on the Goods and delivery method chosen by You;

Your identification data used so that we can deliver the Goods, especially in the scope of name, surname, delivery address, phone number and e-mail address;

In the case of an Agreement based on which we will deliver Goods to you regularly and repeatedly, also information on how long we will deliver the Goods to you.

During the creation of the Order proposal, you can change and check the data until the time of its creation.

After performing the check, by pressing the "Order with obligation to pay" button, you create the Order. Before pressing the button, however, you must also confirm that you have duly familiarized yourself with the Terms and that you express your consent to them, otherwise it will not be possible to create the Order. A checkbox serves for confirmation and consent. After pressing the "Order with obligation to pay" button, all filled-in information will be sent directly to Us.

We will confirm Your Order to You as soon as possible after it is delivered to Us by a message sent to Your e-mail address entered in the Order. The confirmation will include a summary of the Order and these Terms. By confirming the Order from our side, the Agreement between Us and You is concluded. The Terms in the version effective on the day of ordering form an integral part of the Agreement.

There may also be cases where we will not be able to confirm Your Order. These are mainly situations where the Goods are not available or cases where you order a larger number of pieces of Goods than is allowed from our side. However, we will always provide information on the maximum number of pieces of Goods in advance within the E-shop and it should therefore not be surprising for you. In the event that any reason arises for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Agreement in an altered form compared to the Order. The Agreement is in such a case concluded at the moment when You confirm Our offer.

In the event that an obviously incorrect Price is stated within the E-shop or in the Order proposal, especially as a result of a technical error, we are not obliged to deliver the Goods to you at this Price even in the case where you have received confirmation of the Order, and thus the Agreement was concluded. In such a situation, we will contact you immediately and will be entitled to withdraw from the Agreement in such a case, while we will send this withdrawal from the Agreement together with an offer to conclude a new Agreement in an altered form compared to the Order. The new Agreement is in such a case concluded at the moment when You confirm Our offer. In the event that you do not confirm Our offer even within 3 days of its sending, we are entitled to withdraw from the concluded Agreement. An obvious error in the Price is considered, for example, a situation where the Price clearly does not correspond to the usual price at other sellers at the time of creating the Order or a digit is clearly missing or added in the Price.

In the event that the Agreement is concluded, an obligation arises for You to pay the Total Price.

In the event that you have a User Account established, you can make an Order through it. Even in such a case, however, you have the duty to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating the Order is identical to the case of a buyer without a User Account, the advantage, however, is that it is not necessary to repeatedly fill in your identification data.

In some cases, we allow the use of a discount for the purchase of Goods. To provide the discount, it is necessary for you to fill in the data about this discount into a pre-determined field within the Order proposal. If you do so, the Goods will be provided to you with a discount.

USER ACCOUNT

Based on Your registration within the E-shop, you can access your User Account.

When registering a User Account, it is Your duty to state correctly and truthfully all entered data and to update them in case of change.

Access to the User Account is secured by a username and password. Regarding these access data, it is Your duty to maintain confidentiality and not to provide these data to anyone. In the event that they are misused, we bear no responsibility for it.

The User Account is personal and you are therefore not entitled to allow its use by third parties.

We may cancel Your User Account, especially in the event that you do not use it for more than 90 days, after your withdrawal from the Agreement or in the event that you violate your obligations under the Agreement.

The User Account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

PRICE AND PAYMENT CONDITIONS, RESERVATION OF OWNERSHIP TITLE

The Price is always stated within the E-shop, in the Order proposal and in the Agreement. In the event of a discrepancy between the Price stated for the Goods within the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal will apply, which will always be identical to the price in the Agreement. Within the Order proposal, the Shipping Price is also stated, or conditions when shipping is free.

The Total Price according to point 1.4 is stated including VAT, including all fees stipulated by special legal regulations.

We will require payment of the Total Price from you after the conclusion of the Agreement and before handing over the Goods. You can make the payment of the Total Price in the following ways:

By bank transfer. We will send you information for making the payment within the confirmation of the Order. In the case of payment by bank transfer, the Total Price is payable within 3 days.

By card online. In such a case, the payment takes place through the shoptet pay payment gateway, while the payment is governed by the terms of this payment gateway, which are available at: https://www.shoptetpay.com/sk/online-platba-kartou/.

By cash on delivery. In such a case, payment will occur upon delivery of the Goods against the handover of the Goods. In the case of payment by cash on delivery, the Total Price is payable upon receipt of the Goods.

In cash upon personal pickup. It is possible to pay for the Goods in cash in case of pickup at Our establishment(s), the list of which is available on our website. In the case of payment in cash upon personal pickup, the Total Price is payable upon receipt of the Goods.

The Invoice will be issued in electronic form after the payment of the Total Price and will be sent to Your e-mail address stated in the Order. The Invoice will also be physically attached to the Goods and available in the User Account, if you have one established.

Ownership title to the Goods passes to You only after you pay the Total Price and the Goods are delivered to You. In the case of payment by bank transfer, the Total Price is paid by crediting the funds to Our account, in other cases, it is paid at the moment the payment is made.

DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DAMAGE AND ACCIDENTAL DETERIORATION AND LOSS OF THE SUBJECT OF PURCHASE

The Goods will be delivered to You in the manner according to your choice, while you can choose from the following options:

Personal pickup at Our establishment(s);

Personal pickup at the pickup points of the company Packeta;

Delivery through the transport companies Slovenská pošta, PPL SK, DHL, Packeta.

Goods can only be delivered within the Slovak Republic.

We are obliged to deliver the Goods to you without delay, but no later than within 30 days from the date of conclusion of the Agreement, unless we agree otherwise. The Goods are delivered at the moment you take them over or they are taken over by a person designated by You, or when we hand them over to a carrier commissioned by You outside the transport options we offered You. If the Goods require assembly or installation from Our side, the Goods are considered delivered only upon completion of the assembly or installation. Goods with digital elements are considered delivered at the moment when the relevant digital content or digital service is made available to You for download and installation, or if it is a continuous delivery of digital content or provision of a digital service during the agreed period, at the moment when its being made available to Your person begins.

During the performance of the Agreement, such facts may occur that will affect the delivery date of the Goods ordered by You. We will immediately inform you by e-mail about the change in the delivery date and the new expected delivery date of the ordered Goods, while your right to withdraw from the Agreement is not affected by this. Part of Our notification of the new delivery date of the Goods is also Our request addressed to You to express whether you insist on the delivery of the Goods ordered by You at the new date. In the case of personal pickup at Our establishment, we will always inform you about the possibility of picking up the Goods via e-mail.

When taking over the Goods from the carrier, it is Your duty to check the integrity of the packaging of the Goods and in case of any damage to immediately notify the carrier and Us. In the event that damage to the packaging occurred, which testifies to unauthorized handling and entry into the shipment, it is not Your duty to take over the Goods from the carrier.

You are obliged to take over the Goods at the agreed place and time. If you do not take over the delivered Goods according to the previous sentence, we will notify you by e-mail where you can take over the Goods, including the deadline for their pickup, or we will re-deliver the Goods to you based on your written request sent no later than 14 days from when you were supposed to take over the Goods, while you undertake to pay us all costs associated with the repeated delivery of the Goods at your request. In the event that you violate your obligation to take over the Goods, with the exception of cases under point 6.4 of these Terms, it does not result in a violation of Our obligation to deliver the Goods to you. At the same time, the fact that you do not take over the Goods is not a reason for withdrawal from the Agreement between Us and You. If you do not take over the Goods even in the additional period, We acquire the right to withdraw from the Agreement due to Your material breach of the Agreement. If we decide to exercise this right, the withdrawal is effective on the day we deliver this withdrawal to You. Withdrawal from the Agreement does not affect the claim for compensation for incurred damage in the amount of actual costs for the attempt to deliver the Goods at your request, or further claim for compensation for damage, if it arises.

If, for reasons arising on Your side, the Goods are delivered repeatedly or in a different way than was agreed in the Agreement, it is Your duty to compensate Us for the costs associated with this repeated delivery at your request. We will send the payment data for the payment of these costs to Your e-mail address stated in the Agreement and they are payable within 14 days from the delivery of the e-mail.

The risk of accidental damage, accidental deterioration and loss of the Goods passes to You at the moment of delivery of the Goods. In the event that you do not take over the Goods or refuse to take them over, with the exception of cases under point 6.4 of these Terms, the risk of accidental damage and accidental deterioration and loss of the Goods passes to You at the moment when you had the opportunity to take them over, but for reasons on Your side, the takeover did not occur. The transfer of risk of accidental damage and accidental deterioration and loss of the Goods for You means that from this moment you bear all consequences associated with the loss, destruction, damage or any devaluation of the Goods.

RIGHTS FROM LIABILITY FOR DEFECTS

Introductory provision on liability for defects

In the event that you are an Entrepreneur, we undertake to deliver the Goods to You in the agreed quality, quantity and without defects.

In the event that you are a Consumer, we undertake to deliver the Goods to You in accordance with the general requirements under § 617 of the Civil Code and the agreed requirements under § 616 of the Civil Code by the presented properties of the Goods ordered by You on Our E-shop or on Our promotional materials in relation to the delivered Goods, and without defects. The Goods do not have to be in accordance with the general requirements under § 617 of the Civil Code if we explicitly informed you at the conclusion of the Agreement that a certain property does not correspond to such general requirements and you expressly and specifically agreed to it.

Sold Goods are in accordance with the general requirements under § 617 of the Civil Code if: a) it is suitable for all purposes for which Goods of the same kind are commonly used, taking into account in particular legal regulations, technical standards or codes of conduct applicable to the relevant sector, if technical standards have not been developed; b) it corresponds to the description and quality of the sample or model that we made available to you before concluding the Agreement; c) it is delivered with accessories, packaging and instructions, including assembly and installation instructions, which you can reasonably expect; d) it is delivered in the quantity, quality and with properties including functionality, compatibility, safety and ability to maintain its functionality and performance (durability) during normal use, which are common for Goods of the same kind and which you can reasonably expect given the nature of the sold Goods, taking into account any public statement by us or a public statement by another person in the same supply chain including the manufacturer, or on their behalf, in particular when promoting the Goods or on its labeling, while the manufacturer is considered to be the producer of the Goods, the importer of the Goods to the European Union market from a third country or another person who identifies themselves as the manufacturer by placing their name, trademark or other distinguishing mark on the Goods. We are liable for defects that the Goods have upon delivery in the scope of Our commitment stated in Art. 7.1.1. or 7.1.2. of these Terms.

If you are an Entrepreneur, we are not liable for defects in the Goods in the following cases:

if you were instructed about existing defects or must have known about the defects based on the circumstances of the conclusion of the Agreement and these defects are not in conflict with the agreed properties of the Goods;

if the defects of the Goods arose after you took over the Goods, provided that the defects did not arise by violation of Our obligations or you had the opportunity to take over the Goods according to Art. 6. of these Terms and without legal reason you refused the takeover of the Goods or you did not take over the Goods;

if you did not report obvious defects of the Goods in time according to Art. 7.3.1. of these Terms;

if you did not report hidden defects of the Goods in time according to Art. 7.3.2. of these Terms;

for used Goods, we are not liable for defects caused by their use or wear and tear. For Goods sold at a lower price, we are not liable for defects for which the lower price was agreed.

If you are a Consumer, we are not liable for defects and properties of the Goods in cases if:

you did not report the defects of the Goods in time within the period stated in point 7.4.1. of these Terms;

the properties of the Goods do not correspond to the general requirements under § 617 of the Civil Code, while you were clearly instructed by Us in writing about this fact and you specifically expressed express written consent with the said non-compliance;

it concerns an agreement for the purchase of Goods with digital elements or an agreement on the provision of digital performance and the defects of the Goods arose as a result of incorrect installation or failure to install necessary updates, if we ensured the delivery of such updates, informed You about their availability and consequences in case you do not install them;

and the failure to install or incorrect installation of necessary updates, as a result of which defects on the Goods arose, was not caused by deficiencies in the instructions for their installation provided by Us;

The general warranty period is 24 months. The warranty period begins to run from the moment the Goods are taken over from Your side.

If the Goods are replaced, the warranty period begins to run again from the takeover of the new Goods from Your side.

Your rights from liability for defects of the Goods, for which the warranty period applies, will expire if you do not exercise them in the warranty period. However, you must exercise the rights from liability for defects for Goods that perish quickly no later than the day following the purchase, otherwise your rights will expire.

The sold Goods have defects if they are not in accordance with the agreed requirements and general requirements according to the points above or if their use is made impossible or restricted by the rights of a third party including intellectual property rights. We guarantee that at the time of transfer of risk of accidental damage and accidental deterioration and loss of the Goods according to point 6.8 of the Terms, the Goods are without defects, in particular, that:

they correspond to the description, type, quantity and quality and have properties that we have agreed with You, and if they were not explicitly agreed, then those that we stated in the description of the Goods, or those that can be reasonably expected given the nature of the Goods;

they are suitable for the purposes we stated or for purposes that are common for Goods of this type and are functional;

they feature a defined ability to function with hardware or software with which Goods of the same kind are commonly used, without the need for change of the sold Goods, hardware or software (compatibility) and a defined ability to function with hardware or software different from those with which Goods of the same kind are commonly used (interoperability);

they are delivered with all accessories and instructions, if so agreed with You in the Agreement;

updates defined in the Agreement are delivered, if it is a Case of Goods with digital elements.

Conditions for exercising the right from liability for defects (complaints) specifically for Entrepreneurs

It is Your duty to notify and report a defect without unnecessary delay after you could have discovered it, but no later than within 3 days from the takeover of the Goods.

The right from liability for other defects (hidden), you are obliged to exercise in the manner according to point 7.5.1. below without unnecessary delay after you discovered the defect on the Goods, but no later than until the expiration of the warranty period.

If the Goods are delivered to You in a broken or damaged packaging or the shipment is obviously too light, we ask you not to take over such Goods from the transport company and to notify us of this fact immediately at the phone number +421 902 536 158 or by e-mail at info@saganshop.sk. In case of discovery of obvious defects (e.g., mechanical damage), you are obliged to file a complaint without unnecessary delay in the manner according to point 7.5.1. below. We will not take into account a complaint filed later due to obvious defects on the Goods, including a defect consisting in the incompleteness of the Goods.

The warranty applies to all defects of the Goods described in point 7.2. and/or in contradiction with our commitment in point 7.1.1a. of these Terms.

You are not entitled to exercise the right from liability for a defect in the event that we are not liable for defects within the meaning of point 7.1.5. of these Terms or according to the legal regulation valid and effective at the time of conclusion of the Agreement or if you knew about the defect before taking over the Goods, or we warned you about it or a reasonable discount from the Price of the Goods was provided to You for that reason.

Conditions for exercising the right from liability for defects (complaints) specifically for Consumers

You are entitled to exercise Your rights from liability for defects that occur with the taken-over Goods within a period of 2 months from the discovery of the defect, but no later than within 24 months from the delivery of the Goods. If the subject of the purchase is Goods with digital elements, in which digital content is to be delivered or digital service provided continuously during the agreed period, we are liable for any defect of the digital content or digital service that occurs or manifests during the entire agreed period, but at least for 2 years from the delivery of the Goods with digital elements.

If the Goods are delivered to You in a broken or damaged packaging or the shipment is obviously too light, we recommend that you do not take over such Goods from the transport company and that you notify us of this fact immediately at the phone number +421 902 536 158 or by e-mail at info@saganshop.sk. If you decide to take over such a shipment, it is necessary to check the shipment in the presence of the carrier and make sure that no items of the Goods are missing and that all items of the Goods are in order. If you find, during the check of the shipment according to the previous sentence, that the state or number of items of the ordered Goods is not in accordance with what you ordered, we recommend that you draw up a Record of Damage to the shipment with the carrier or report such a deficiency in the carrier's takeover protocol.

In case of subsequent discovery of obvious defects after taking over the Goods (e.g., mechanical damage, missing Goods or its items, incorrect Goods or its items), we ask you to file a complaint without unnecessary delay in the manner according to point 7.5.1. below. We are entitled to refuse a complaint filed later due to obvious defects on the Goods, including a defect consisting in the incompleteness of the Goods.

You are not entitled to exercise the right from liability for defects in the event that we are not liable for defects within the meaning of point 7.1.6. of these Terms or according to the legal regulation valid and effective at the time of conclusion of the Agreement.

The right from liability for defects, you are entitled to exercise in the manner according to point 7.5.1. and within the period stated in point 7.4.1 of these Terms.

Exercising the right from liability for defects (complaints)

In the event that the Goods have a defect, especially if any of the conditions according to point 7.1 to 7.2 is not met, you can notify Us of such a defect and exercise the rights from liability for defects (i.e., complain about the Goods) by sending an e-mail or a letter to Our addresses stated in Our identification data, or personally at Our establishment(s), the list of which is available on our website. For a complaint, you can also use the model form provided from Our side, which forms Annex No. 1 of these Terms.

In Your notification by which you exercise the complaint, provide primarily a description of the defect of the Goods and Your identification data, including the e-mail to which you are interested in receiving notification about the method of handling the complaint, and also state which of the claims from liability for defects, specified in points 7.6.3. to 7.6.8., you are exercising.

When exercising a complaint, also present to us a document of purchase of the Goods (invoice), for the purpose of proving its purchase from Us, otherwise we are not obliged to recognize Your complaint.

We consider the day of exercising the complaint to be the day of delivery of the defective Goods together with the relevant documents (according to point 7.5.3). In the event that Your submission by which you exercise the complaint is incomplete (especially illegible, unclear, incomprehensible, does not contain required documents, etc.), we will request from you in writing, especially by e-mail, the completion of the filed complaint. In this case, the complaint procedure begins on the day of delivery of Your completed submission.

When Your complaint or Your completion of the filed complaint is delivered to us, we will immediately issue a written confirmation of receipt of the complaint, or confirmation of reporting the defect. In the confirmation, we will state the shortest possible period determined according to point 7.6.1., in which we will eliminate the reported defect of the Goods.

If you do not complete the filed complaint within the meaning of point 7.5.4. of this article without unnecessary delay, no later than within 10 days from the date of delivery of Our request according to point 7.5.4. of this article, we will consider your submission unjustified and if the required missing information, which you were requested to complete, is necessary for handling the complaint, we may decide that we will not deal with such an incomplete complaint.

Handling of the complaint

Based on Your decision which of the methods of eliminating the defect specified in point 7.6.3. and 7.6.4. to 7.6.8 you exercise, we will eliminate the defect within a reasonable period that we need to assess the defect and to repair or replace the item taking into account the nature of the item and the nature and severity of the defect, and which does not exceed more than 30 days from the day of exercising Your complaint, or from the day of reporting the defect. We do not provide a consumer warranty according to § 626 of the Civil Code. We are not obliged to accept the method of eliminating the defect chosen by You if the method chosen by You is not possible or would cause us disproportionate costs taking into account the Price of the Goods and the severity of the defect.

Only in exceptional cases and for objective reasons can we extend the period for eliminating the defect stated in the confirmation of receipt of reporting the defect by the shortest time necessary to eliminate the defect. We will inform you in writing about such an extension of the period for eliminating the defect.

If it is a defect that we can eliminate by its repair, you have the right for the defect to be repaired free of charge, timely and properly at Our expense.

Instead of eliminating the defect by its repair, you can request a replacement of the Goods.

Instead of eliminating the defect of the Goods by its repair, we can always replace the defective Goods for defect-free ones, if it does not cause you serious difficulties.

After the expiration of the period for eliminating the defect, you have the right to a reasonable discount from the Price of the Goods or you can withdraw from the Agreement. You also have the same rights in cases if we do not repair the defect or do not replace the Goods, refuse to repair or replace the Goods for the reason if neither repair nor replacement are possible or if they would require disproportionate costs, the Goods continue to have the same defects despite its repair or replacement or we inform you that the defect cannot be repaired or the Goods replaced in a reasonable period or without causing you serious difficulties. The discount from the purchase price must be proportionate to the difference in the value of the sold Goods and the value that the Goods would have if they were without defects. We will pay the purchase price or pay out the discount from the purchase price to you in the same way as you used when paying the purchase price, unless we expressly agree on another method of payment. All costs associated with the payment are borne by Us.

You cannot withdraw from the Agreement according to point 7.6.6 if you participated in the creation of the defect or if the defect is negligible. If the Agreement concerns multiple Goods, you can withdraw from the Agreement only in relation to the defective Goods. In relation to the other Goods, you can withdraw from the Agreement only if it cannot be reasonably expected that you will be interested in keeping the other Goods without the defective Goods.

If it is a defect of the Goods that cannot be eliminated and which prevents the Goods from being properly used as Goods without a defect, you have the right to a replacement of the Goods or to withdraw from the Agreement.