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    Terms & Conditions

    TERMS AND CONDITIONS AND COMPLAINTS PROCEDURE

    Company: SP resort, s. r. o.

    Registered Office: Svätoplukova 1, 010 01 Žilina, Slovak Republic

    E-shop: www.saganshop.com

    Effective from: September 25, 2026

    ARTICLE 1: INTRODUCTORY PROVISIONS AND PRODUCT REGIMES

    1.1. These General Terms and Conditions (hereinafter referred to as the „Terms“) govern the mutual rights and obligations between SP resort, s. r. o. (the „Seller“) and the customer (the „Buyer“) regarding purchases made via the online store at www.saganshop.com.

    1.2. Seller Identification Details:

    • Commercial Name: SP resort, s. r. o.

    • Registered Office: Svätoplukova 1, 010 01 Žilina, Slovak Republic

    • Company ID (IČO): 47555840

    • Commercial Register: Registered in the Commercial Register of the District Court Žilina, Section Sro, File No. 60920/L

    • E-mail: info@saganshop.com

    • Supervisory Authority: Slovak Trade Inspection (SOI Inspectorate for Žilina Region), Predmestská 71, P. O. BOX B-89, 011 79 Žilina, Slovak Republic.

    1.3. Product Categorization: The store offers two distinct merchandise categories subject to differentiated terms: (a) Standard Official Merchandise (clothing, caps, fan accessories; hereinafter „Merch“) and (b) Strictly Limited Collectible Editions (specifically „0 Euro Souvenir“ issues and precious metal commemorative medals).

    ARTICLE 2: ORDER PLACEMENT, PURCHASE LIMITS, AND CANCELLATION

    2.1. The contract is formed upon the automated transmission of order confirmation from the Seller to the Buyer's email.

    2.2. Purchase Limits for 0 Euro Souvenir: To prevent unauthorized bulk acquisition, a strict limit of maximum 3 pieces per customer / order applies to limited collectible editions. The Seller reserves the right to unilaterally cancel any orders exceeding this threshold or duplicate orders placed by the same individual/address.

    2.3. Inventory Conflicts and Stock Exhaustion: During high-traffic releases and individual serial selection, simultaneous checkout attempts for the same serial number may occur. If a selected item becomes unavailable before final stock sync, the Seller will contact the Buyer with an alternative number offer or execute an immediate cancellation and refund.

    ARTICLE 3: PAYMENT TERMS

    3.1. Payment can be settled via secure online card payment (Shoptet Pay) or direct bank transfer within 3 days of placing the order.

    ARTICLE 4: DELIVERY TERMS AND SPECIAL LOGISTICAL PROVISIONS

    4.1. Standard Merch: In-stock items are typically dispatched within 2 to 5 business days, not exceeding the statutory 30-day window.

    4.2. Limited 0 Euro Souvenir and Commemorative Editions:

    • Online Exclusive Policy: Collector editions are sold strictly online with courier delivery. Walk-in purchases, pickups, or inquiries at the physical premises of SP Resort in Žilina are strictly unavailable. Resort on-site staff are not authorized to assist with e-shop orders.

    • Extended Dispatch Window: Due to the logistical complexity of serial matching and Peter Sagan’s personal signing schedule, the parties mutually agree to an extended handling period. The maximum delivery window for hand-signed and custom-allocated collector items is up to 3 months from order confirmation.

    • Autograph Details: For signed variants, Peter Sagan exclusively signs the Richmond 2015 collectible issue. The accompanying SP Resort issue in the presentation folder remains unsigned.

    4.3. Package Inspection: The Buyer must inspect package integrity upon delivery. If physical transit damage is evident, a damage protocol must be filed immediately with the delivery carrier.

    ARTICLE 5: RIGHT OF WITHDRAWAL AND STATUTORY EXCEPTIONS

    5.1. Standard Merch (14-Day Return): Consumers possess the statutory right to withdraw from a purchase of regular apparel or fan merchandise within 14 days of receipt without providing a reason. Items must be unwashed, unworn, complete with original tags.

    5.2. Collectible Editions & Medals (NON-REFUNDABLE EXCEPTION): Under Section 19, Paragraph 1 of Act No. 108/2024 Coll. on Consumer Protection, the consumer cannot withdraw from the contract regarding:

    • Goods subject to financial and secondary market price fluctuations beyond the seller’s control occurring during the withdrawal period (Section 19, Para. 1, Item b of Act No. 108/2024 Coll.) — this covers all 0 Euro Souvenir limited issues and pure gold medals whose numismatic values are dictated by active collector trading;

    • Goods customized to consumer specifications or personalized items (Section 19, Para. 1, Item c of Act No. 108/2024 Coll.) — applies to items where the buyer chose a specific serial number or requested an original athlete autograph.

    ARTICLE 6: WARRANTY AND COMPLAINTS

    6.1. Standard consumer warranty covers manufacturing defects for 24 months. For collector items, claims do not cover post-delivery mechanical damage to paper corners, collector folders, or protective cases resulting from improper handling or adverse storage conditions (humidity/sunlight).

    6.2. Inquiries and formal claims must be transmitted via email to info@saganshop.com with supporting photographs.

    ARTICLE 7: DISPUTE RESOLUTION AND APPLICABLE LAW

    7.1. Consumers may seek alternative dispute resolution through the Slovak Trade Inspection (SOI) or the EU ODR platform: https://ec.europa.eu/consumers/odr/.

    7.2. All contractual relations are governed by the legal order of the Slovak Republic.

    ANNEX: MODEL WITHDRAWAL FORM

    (complete and return this form only if you wish to withdraw from the contract – does not apply to limited collector editions and statutory non-refundable items)

    Addressee: SP resort, s. r. o., Svätoplukova 1, 010 01 Žilina, e-mail: info@saganshop.com

    I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods: .....................................................

    Order date (*): .....................................................

    Name of consumer(s): .....................................................

    Address of consumer(s): .....................................................

    Bank account number for refund (IBAN): .....................................................

    Date: ........................................ Signature: ........................................